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Tier-Three
Support
If you already have an IT Infrastructure (I.E. Desktop machines and/or servers) then have a look at the Tier-Three Business Support Option. This is an option for companies looking to keep their system running and up to date. It features the most integral products of the sircles.net service in order to allow us to keep an eye on your network and remote control your servers and desktops in order to quickly diagnose and fix problems. Every sircles.net client service agreement begins with a commitment to meet stringent standards of reliability and security. We would perform an analysis of your networks and communications systems and produce a report of what needs to be done in order for support to begin. Most of our clients problems are diagnosed and corrected remotely and we aim to circumvent problems altogether by careful monitoring and updating of all of the client machines. The Standard Business Service includes every preventative measure at our disposal. Although holding the lowest priority among all of our clients, the Tier-Three Business Option still holds an eight hour Service Level Agreement on vital business issues.
All Service Level Agreement times apply only to the working hour periods of sircles.net. These service hours run from 8am until 6pm on any working weekday in the UK. Problems reported with servers or connections that are considered to be mission critical should be reported immediately and will be dealt with outside of normal working hours if previously agreed or sircles.net deems necessary. On-site access and assistance in demonstrating the problem may also be a requirement. Minimum contract length is a three months trial. The support team at sircles.net cannot accept any responsibility for SLAs breached due to a shortcoming of the client to provide all access requested to equipment under contract. |
Send mail to webmaster@sircles.net with questions or comments about this web site. |
